If you are not satisfied with your Pitbull purchase, simply return the item within 30 days of the order date. 

• Items being returned must be in their original condition with the tags. 
• Please include a copy of the packing slip or order confirmation email with the return. 
• We cannot refund your original shipping charge. 
• Customers are responsible for all return shipping charges; unless an item proves defective, we will cover the replacement’s shipping charge. 

Please allow 10-15 business days for credits to be posted to your account. They are subject to your bank’s processing time. 

For questions on returns, please email  info@pitbullsafety.com or call +971 56 72 72 100

We suggest shipping the package with a carrier that can provide tracking and insurance. Keep your tracking number in the unlikely event that your package is lost in transit. We are not responsible for any returned packages until received at our facility. 

Exchanges 

We do not accept exchanges. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order ensures you will get your new item quickly, and that it won’t go out of stock. Follow the instructions under the Online returns to send product back. 

Please note: You will be charged for shipping and handling on your new order. 

Damaged or Defective Items 

If you receive a damaged or defective item, contact customer service immediately so that we may assist you in covering the cost of returning the item.

Pitbull safety reserves the right to refuse returns of items that appear to have been worn, are not in good condition, are without tags or are no longer carried in stock. Pitbull may limit returns if we believe a Customer is abusing our generous return policy. 

In-Store returns 

If you have a concern regarding an item purchased from an independent retailer please contact them directly.